thecaninecookery.com

Return Policies

We’re a small, independent company, grown out of a love for dogs and a desire to provide top-notch products to other people who love dogs, too.  Our return policies are designed to take good care of you and our company, so we can enjoy doing business together.

We truly appreciate our customers and do our very best to get orders right.  But we're just humans, not perfect like our pups!  If we make a mistake in your order, we'll make it right, by quickly shipping the correct item or by posting a credit to your payment account for the wrong item, whichever you prefer. 

We go to great lengths to ensure the quality of our products and have a well-earned reputation for satisfied customers.  We'd like you (and your pups) to be happy with us, too; so if something you order isn't what you want, we'll gladly exchange it or refund the purchase price, under the following conditions:

Non-refundable items---we don't accept returns on food products or on supplies that come in contact with edibles, including shreds, partyware and treat packaging, such as boxes, baskets and cellophane or tin tie bags.  Clearance or closeout items aren't refundable.

Accepted items must be returned in original, unused, sellable condition, with all tags and labels intact, within 30 days of purchase, to be considered for refund.

Returns are subject to a 20% restocking fee, unless we made a mistake on your order.

A Return Authorization Number (RAN) must be obtained from us by e-mail before you send products back.  Our address for returns will be provided to you in that e-mail message.

A copy of your invoice or packing slip should be included with returned merchandise.  The package must contain your Return Authorization Number (RAN).

We urge you to include insurance and delivery confirmation on return shipments, as protection against lost, misdelivered or damaged packages.  If we don't receive returned merchandise, in original, sellable condition, we can't refund it.

We do not accept C.O.D.'s.

We do not refund shipping charges on orders, or pay shipping charges on returns, unless we made a mistake on your order.

If you want us to ship replacements before we receive returns, the replacements will be charged to you in the interim.

We will assess refunds/credits/exchanges after we receive and inspect returned goods.